Return Policy
Return Policy
At Grace Carter Boutique, we do everything we can to ensure our customers are satisfied. However, there may be situations where you wish to return a product. This document clearly explains our return policy.
Return Conditions
-
You may only request a return after you have physically received the item.
-
Return shipping costs are entirely the responsibility of the customer, including international shipping fees.
-
Items must be unused, unwashed, undamaged, and in their original condition, with all tags and labels still attached.
-
Trying on items is permitted, but wearing them beyond fitting is not allowed.
-
Ordering products intentionally in multiple sizes with the intent to partially return them is not permitted.
Return Process
-
Request a return by emailing info@gracecarterboutique.com within 14 days of receiving the item.
-
You will receive the return address of our supplier (located in China).
-
You must ship the item back at your own expense, including any customs duties or shipping fees.
-
We strongly recommend using a shipping method that includes tracking information.
Refunds
After the item has been received at the return address and the condition has been approved, the purchase amount will be refunded within 14 days using the original payment method.
Liability
-
We are not responsible for lost packages if the tracking information shows that the item was delivered to the address provided by the customer.
-
If an incorrect address was provided, this is the customer’s responsibility.
-
Address errors must be reported within 24 hours of placing the order.
Contact
For questions regarding returns, please contact us at:
info@gracecarterboutique.com